✈️FREE SHIPPING‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎🎧24/7 SERVICE

FAQs

1. What types of payments do you accept?

  • We only accept payments through Stripe. All transactions are securely processed through Stripe's encrypted payment system. Please ensure your payment information is accurate to avoid any issues during checkout.

2. How do I place an order?

Simply browse our collection, select the items you’d like to purchase, and add them to your cart. When you're ready, go to checkout and enter your payment and shipping details to complete the order.

3. How can I track my order?

Once your order has been shipped, you’ll receive an email with tracking information. You can use this to monitor your order's status directly via the DPD website.

4. Do you ship internationally?

Yes, we offer international shipping via DPD. Shipping rates will vary based on your location.

5. What should I do if I receive a defective or damaged item?

We’re so sorry if this happens! Please contact our customer service team within 14 days of receiving the item. We'll guide you through the return or exchange process.

6. How can I return an item?

Our return policy allows you to return items within 30 days of receipt, as long as they are unworn, unwashed, and with the original tags. Please contact us at groozstore@gmail.com for instructions on how to return your items.

7. When will my order be shipped?

Orders are processed within 1-2 business days, and you’ll receive a shipping confirmation with tracking details once your order has been shipped.